Refund Policy
Last updated April 5, 2021
If you would like to return an item to Optimal Living Dynamics Inc., you must contact us first. Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information is not our responsibility to refund or reship.
If you are unsatisfied for any reason, simply email our customer service at support@optimallivingdynamics.com, return your opened and unopened bottles, and we’ll refund your purchase, minus the cost of opened bottles, shipping/handling fees, and credit card processing fees. A restocking fee of $5.00 is applied to all returned orders. If you would like to receive a refund for any reason whatsoever, all you need to do is return your used and unused bottles to us within 60 days of placing your order. You can contact us and we will provide you with the return address as well as instructions. We will inspect returned products, which usually takes 1-2 business days, and then process your refund. We will refund the amount of the order minus the cost of opened/used bottles and the original shipping and handling fees. Returned product(s) will be fully inspected and evaluated before a refund is issued. Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely. You'll need to use a courier service that requires a signature to ensure that the parcel arrives safely. We cannot refund you for items that are not returned to us or are lost in the mail. The shipping costs to return the product is the responsibility of the buyer. Please note that we do not have a money back guarantee for Optimal Biotics because the nature of the product is non-returnable (bacteria).
After an order is placed, our shipment center immediately starts processing and shipping the order. Therefore, orders cannot be changed or cancelled once an order has been placed. If a customer requests to cancel their order, they must ship their order back to us after they receive it. To be eligible for a refund, customers must return their products to us. We cannot refund customers for items that are not returned to us.
If you would like to receive a refund for a purchased red light device or acupressure mat, simply email our customer service at support@optimallivingdynamics.com, return your light device or mat, and we’ll refund your purchase, minus the cost of shipping/handling fees. A restocking fee of $5.00 is applied to all returned orders. For light devices and acupressure mats, you will have to contact us within 7 days of receiving the device and return it within 30 days of your order. Red light devices and acupressure mats must be returned to our manufacturer for proper inspection to ensure the product hasn't been damaged or tampered with. You can contact us and we will provide you with the return address as well as instructions. Our manufacturer will inspect returned products, which usually takes 3-5 business days. Once we hear from them, we will process your refund. We will refund the amount of the order minus the cost of the original shipping and handling fees. Returned product(s) will be fully inspected and evaluated before a refund is issued. The device or mat must be in its original condition and packaging and include all components and accessories. Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
For light devices and acupressure mats, you will have to contact us within 7 days of receiving the device. If the device or mat is in your possession for more than 7 days, it’s considered used and we cannot issue you a refund or replacement. You'll need to use a courier service that requires a signature to ensure that the parcel arrives safely. We cannot refund you for items that are not returned to us or are lost in the mail. The shipping costs to return the product is the responsibility of the buyer.
This guarantee only applies to your first order. If you’re not satisfied and you return products for a refund, you cannot order them again and expect to get another refund. Before requesting a refund, you must have taken one full bottle of the product as suggested. Only one opened package of any product can be returned. All others of the same product must be in a factory-sealed container to be eligible for a refund. All returned items must be in their original packaging.
We will require the following from you when returning your product(s):
Your full name, address and order number
All used and unused items that were sent to you
Your reason for returning the products
Your shipping/tracking number
You must use a courier service that requires a signature. We recommend asking for a signature at delivery to prove that the parcel arrived safely. We cannot refund you for items that are not returned to us or are lost in the mail.
If you fail to comply with ALL of the above conditions we will not be obliged to give you a refund.
We have a 0% money-back guarantee for the Brain Hacker’s Toolkit.
We have a 0% money-back guarantee for the Grow Your Brain Mini-Course.
We have a 0% money-back guarantee for the Brain Recovery Accelerator Program.
All additional services performed for a Customer or Client will be billed at our company rate of $250 per hour. Customers or Clients who choose to join the Brain Recovery Accelerator Program and authorize Optimal Living Dynamics Inc. to charge their credit card or debit card are subject to a non-refundable onboarding fee of $250 USD. The onboarding fee covers the cost of services rendered to onboard a new Client. This includes setting up the Client's file, preparing and sending the Client Service Agreement to the Client, adding the Client to the content portal and members area, among other administrative tasks.
Customers or Clients who agree to join the 6-week Brain Recovery Accelerator Program and authorize Optimal Living Dynamics Inc. to charge their credit card or debit card, and then access the first week of the program, will be eligible for a prorated refund of five-sixths of the program cost. One-sixth of the program cost will be subtracted from the refund for accessing the first week of the program.
SHIPMENTS
Unfortunately, due to both Customs regulations and shipping costs, Optimal Living Dynamics Inc. is not responsible for reshipping, replacing or refunding orders that are refused, lost, damaged, seized or destroyed by Customs. However, if Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order only if we receive the package back at our fulfillment center and the contents are in an undamaged and resalable condition. The refund will be issued for the cost of the merchandise only; shipping costs cannot be reimbursed. In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost. If Optimal Living Dynamics Inc. is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost. If the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.
However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. Although it is rare for international orders to be lost, please be aware that it can happen. We are not the delivery carrier and, therefore, are not responsible for undelivered packages that go missing internationally. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you. Ultimately, lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Optimal Living Dynamics Inc. will inform the carrier to abandon the package and no refund will be issued.
We are not able to offer refunds on products that are refused for any reason. In addition, if Optimal Living Dynamics Inc. is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Last updated April 5, 2021