Terms & Conditions

Welcome to OptimalLivingDynamics.com (the “Website”). These Terms & Conditions (the “Agreement”) apply to any access to or use of the Website, associated sites or content from this website. The Website is owned and operated by Optimal Living Dynamics Inc.

By using this website, including purchasing products from this website, or by clicking a box that states that you accept or agree to these terms, you signify your agreement to these Terms & Conditions, our Privacy Policy, our Terms of Use, and the Terms of Sale for Digital Products. If you do not agree to the Terms, do not access or use our information, product or services.

You agree that by using this website, you are at least 18 years of age, or visiting under the supervision of a parent or guardian, and legally able to enter into a contract.

It is your responsibility to review these Terms & Conditions periodically. We reserve the right to revise these Terms & Conditions at any time without notice to you. If you do not agree to these Terms & Conditions, please do not use this website.

The opinions on this blog and the references cited are for information purposes only, and are not intended to treat, diagnose or prescribe for any illness or condition. For your specific diagnosis and treatment, consult with your doctor or health care provider.

Terms of Service

Optimal Living Dynamics Inc. grants you a limited license to access and use this website for your personal use.

This license or access and use does not include any resale or commercial use of this website or its contents, any derivative use of this website or its contents; any downloading or copying of information; or any use of data mining, content scraping, robots, or data gathering and extraction tools.

Except as permitted above, this website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Optimal Living Dynamics Inc. Any unauthorized use terminates the permission or license granted by Optimal Living Dynamics Inc.

Optimal Living Dynamics Inc. reserves the right to change the information, features and functions of this website without prior notice. We may refuse service, terminate accounts, and/or deny access to any or all parts of this website if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights, or the rights of any third party for any reason. Use of the site for any illegal or unauthorized purpose is strictly prohibited.

As a condition of your use of this website, you warrant to us that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this website.

Copyright and Intellectual Property Ownership

All information, materials, images, software, photographs, articles, functions, text, video and other content (collectively, the “Content”) contained on or offered through the Website and all copyrights, trademarks, and other intellectual property rights in or relating to the Content are the sole property of Optimal Living Dynamics Inc., its content providers or other third parties. The Website and all of its Content and the selection and arrangement thereof, is protected as a compilation owned by Optimal Living Dynamics Inc. under copyright laws. Optimal Living Dynamics Inc. may change the Website or delete any Content or features or services at any time, in any way, for any or no reason. Optimal Living Dynamics Inc. reserves all rights not expressly granted in and to the Website and the Content.

Unless otherwise noted, all trademarks, service marks, trade names, and logos displayed on the Website are the trademarks, service marks, trade names, and logos of Optimal Living Dynamics Inc. All other trademarks, logos and service marks are the property of their respective owners. Nothing on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, trade name, logo or service mark displayed on the Website without the owner’s prior written permission. Unauthorized use of trademarks, service marks, trade names, and logos displayed on the Website is strictly prohibited.

The entire contents of the website and the technology underlying, including but not limited to text, graphics, images, audio files, videos, digital downloads, data compilation, or code is copyrighted as a collective work under copyright laws, and is the property of Optimal Living Dynamics Inc. and is protected by copyright and other intellectual property or proprietary rights. The collective work includes all works that are licensed to Optimal Living Dynamics Inc. All rights reserved.

No Medical Advice

The information contained on this website, or provided at your request, is for informational purposes only. No information on this website is or should be used for the purposes of diagnosing, treating, curing or preventing any disease. The information on this website has not been evaluated by the Food and Drug Administration or Health Canada. Nothing on this website is intended to recommend any particular form of medical treatment or that persons manage their own health problems without the advice of a licensed health care practitioner. You should absolutely consult a qualified medical professional before making any health decision or taking any product. Information found or received through this website should not be used in place of a visit with, call to, consultation or advice from a professional health care provider. If you suspect you have a medical problem, or should you have any health care related questions, please promptly call or see your health care practitioner. No information on this site should be used to diagnose, treat, prevent or cure any disease or condition under any circumstances. Links on this website direct visitors to various food, beverage and dietary supplement products on third part websites. These products are not intended to diagnose, treat, cure, or prevent any disease.

Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to each product’s Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

The products and services made available on this website are intended for personal use only. You may not assign, transfer, re-market, resell, or otherwise dispose of, such products and services without obtaining prior written consent from Optimal Living Dynamics Inc. Optimal Living Dynamics Inc. may cancel or modify purchases on the website if it appears that they are the result of fraudulent or inappropriate activity or under other circumstances where it appears that the purchase contains or has resulted from a mistake or error. Prices and promotions are subject to change without notice.

Shipping, Customs Fees, Package Seizures and Loss

Products are shipped from our shipment warehouse in the United States directly to your address. All prices are in US dollars and do not include taxes and customs fees that may be due upon delivery of the parcel to your country outside the United States. Upon receiving your order, you may be asked to pay sales tax, value-added tax (VAT), or other duties or taxes by your local post office, subject to the regulations in your country. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. All import duties, taxes and charges are the responsibility of the buyer. They are not included in the item price or shipping costs. Please contact your country’s customs office to confirm these additional costs prior to purchasing from Optimal Living Dynamics Inc. You cannot cancel your order or request a refund in the situation that you refuse to pay any extra charges. You agree to all the above listed policies upon ordering from Optimal Living Dynamics Inc.

After an order is placed, our shipment center immediately starts processing and shipping the order. Therefore, orders cannot be changed or cancelled once an order has been placed. If a customer requests to cancel their order, they must ship their order back to us after they receive it. To be eligible for a refund, customers must return their products to us. We cannot refund customers for items that are not returned to us.

International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. Optimal Living Dynamics Inc. is responsible for shipping your order and providing full paperwork for customs in your country. Optimal Living Dynamics Inc. is not responsible and can't guarantee the processing and release of your order from Customs in countries outside the United States. Optimal Living Dynamics Inc. is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs.

Each country has its own specific regulations regarding importing nutritional supplements. When ordering products from Optimal Living Dynamics Inc. to be shipped to a location outside the USA, you are considered the importer for that non-US country and must comply with all laws and regulations specific to your importing country. While Optimal Living Dynamics Inc. works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order. To find out about customs regulations in your country, contact a local import broker in your area.

International orders are shipped by UPS. Optimal Living Dynamics Inc. is not responsible for any delays, loss, or damage to your parcel once it has been collected and transported by UPS. UPS delivers packages to the border of international countries. From there, the local postal service of each international country takes the package and delivers it the rest of the way. Delivery schedules vary globally, ranging from 2 to 6 weeks, and is subject to the local postal service.

International orders may take up to 60 days to clear customs and reach its final destination, depending upon government procedures. An international order will not be considered “lost” until 60 days after shipment date.

Overall, Optimal Living Dynamics Inc. cannot be held responsible for rejected parcels, seized products or delivery delays, nor any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties.

However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. Although it is rare for international orders to be lost, please be aware that it can happen. We are not the delivery carrier and, therefore, are not responsible for undelivered packages that go missing internationally. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you. Ultimately, lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

After our packages are shipped, it is the responsibility of the customer to open an investigation with their local postal service if the package is lost or stolen. You will have to file a loss/theft report with your local Postal Inspector Service, which can be very helpful in finding missing packages within the postal system due to theft/fraud/misdelivery. Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package is located, and they should be able to retrieve it and get it to you.

By ordering from Optimal Living Dynamics Inc., you agree to the policies stated above. Optimal Living Dynamics Inc. reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

Address Errors

We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Optimal Living Dynamics Inc. will inform the carrier to abandon the package and no refund will be issued.

Violation of Laws

Items sold on The Website are intended for personal use. We ask that you please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.

Customer Refusal

We are not able to offer refunds on products that are refused for any reason. In addition, if Optimal Living Dynamics Inc. is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.

Guaranteed Satisfaction/Return Policy

If you are unsatisfied with your product and ordered your product directly from our Website, you may return it within 60 days. You are responsible for the cost of the return postage. A copy of your invoice must be included with return as well as a reason for the return; please follow these simple procedures and you will be issued the appropriate credit. Please contact us for the return address at support@optimallivingdynamics.com.

If any package is returned to us due to an address error made by you, you refuse the package, or the items are not allowed into a certain country due to customs or otherwise, you will only be credited for the returned product less the cost of the entire shipping fee. If the product is unable to be returned or is destroyed, no credit will be issued.

Charges For Services

We may charge for access to portions of the products and services or to the products and services as a whole, and we reserve the right at any time to change the amount we charge for such access or subscriptions that include authorization to access the products and services. In such event, we will notify you in advance, and give you an opportunity to subscribe (or unsubscribe) to the products and service(s). More information about any such subscriptions can be found on the appropriate locations of the services. You shall pay all applicable taxes relating to use of the services, and recognize that any fees to third parties that may be required for you to receive the service (such as mobile data plans and text-message charges) are not included in the cost of the services.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Billing and Payment

Terms of payment are within our sole discretion, and unless otherwise agreed to by us, payment must be received by us prior to our acceptance of an order. Payment is due at the time of purchase and will be processed when authorized during the purchase process. Orders are not binding upon us, until accepted by us. We reserve the right to refuse and refund any order or part of any order placed on this website.

Your purchase of a product or service on this website may or may not qualify for any refund. Each specific product, service, event, or course will specify its own refund policy on the credit card form or on the terms and conditions associated with the products. Refunds may be granted at our discretion during the refund period only.

Accounts

Some services on the website permit or require you to create an account to participate and/or to secure additional features and/or benefits. You agree to provide, maintain and update true, accurate, current, and complete information about yourself as prompted by our registration processes. You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph. You also agree to promptly notify us at support@optimallivingdynamics.com of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to the Website.

We may suspend or terminate your account and your ability to use the website or portion thereof for failure to comply with these Terms & Conditions or any special terms related to a particular service, for infringing copyright, or for any other reason whatsoever.

Warranty

Optimal Living Dynamics Inc. warrants that the Brain Photobiomodulation Therapy Lights will function and perform within the specifications for two years after the date of delivery. The 2 year warranty will cover all parts and labor during the warranty period with some exclusions. If required, the buyer is responsible for return shipping to Optimal Living Dynamics Inc. within the 2 year warranty period. The warranty shall not apply to any device that has been abused, misused, modified, damaged, or fitted with substitute parts other than parts originally manufactured . Optimal Living Dynamics Inc. shall not be liable for any consequential loss or inconvenience caused by any failure of an Optimal Living Dynamics Inc. product. After the warranty has concluded, the buyer is required to pay for all parts and labor charges. If the device is repaired or replaced, either within or outside the warranty period, Optimal Living Dynamics Inc. reserves the right to provide parts or replacement in different colors than the original device. To obtain warranty service, please email support@optimallivingdynamics.com.

Website and Social Media Comments

You acknowledge that website and social media comments are for public and not private communications, and you have no expectation of privacy with regard to any content posted on this Website or any social media page including, but not limited to Facebook, Twitter, YouTube, Instagram, and Pinterest. We cannot and do not guarantee the security of any information you disclose through any of these media; you make such disclosures at your own risk. Additionally, you grant Optimal Living Dynamics Inc. the right to reprint, publish or otherwise use in a public manner any information posted in forums or comment sections of this website or associated social media.

You agree to use the website and social media pages only to post, send and receive messages and material that are proper and related to the website and social media pages. Refer to the comment policy for specific policies. By way of example, and not as a limitation, you agree that when using the website and social media pages (including the comment section of any blog post), you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload any files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such the website or social media page specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of the website or social media page that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the website or social media page.
Violate any code of conduct or other guidelines (including the comment policy and terms of service) which may be applicable for the website or social media pages.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

You are and will remain solely and completely responsible for the content you post on or through the website under your username or otherwise by you in any way. We have no duty or obligation to monitor any published content, although we reserve the right to review material posted to the website or social media page and to remove any materials in our sole discretion.

Optimal Living Dynamics Inc. and the administrators of this website and any area of this website reserve the right to remove, edit, move or close any content item for any reason, including, but not limited to, comments that are in violation of the laws and regulations formed and issued.

We reserve the right to terminate your access to this website at any time without notice for any reason whatsoever. We owe you no obligation, and therefore may refuse to post, deliver, remove, modify or otherwise use or take any action with respect to content you post on this website.

Additionally, you should be skeptical about information provided by others, and you acknowledge that the use of any content posted on the website or any social media page is at your own risk. For example, we are not responsible for, and we do not endorse, the opinions, advice or recommendations posted or sent by users in area of the website or social media pages and we specifically disclaim any and all liability in connection therewith.

Indemnification

You agree to indemnify, defend, and hold harmless Optimal Living Dynamics Inc. and the officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms & Conditions, or any activity related to use of the Website (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.

CAN-SPAM Act

In accordance with the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003, 16 CFR Part 316 (CAN-SPAM), Optimal Living Dynamics Inc. follows all applicable digital communication laws. As part of our services, a valid email address is required to leave a comment, purchase a product, interact on social media, and receive our newsletter. You may unsubscribe from email correspondence at any time, however, by doing so, you will lose access to prior subscriptions, purchases, and account information. If your attempts to unsubscribe from our communication have been unsuccessful, please email support@optimallivingdynamics.com and your account will be permanently removed from our system.

DMCA Notice

Optimal Living Dynamics Inc. complies with the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”). All content on OptimalLivingDynamics.com is the original work of the author unless otherwise noted, cited or quoted. If you believe that anything on the Website constitutes infringement of your copyright, please notify us using the following procedure. The DMCA specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following:

A physical or electronic signature of the copyright holder or a person authorized to act on his or her behalf;
A description of the copyrighted work claimed to have been infringed (multiple claims of copyright works at a single online site are covered by a single notification);
A description of the material that is claimed to be infringing and information reasonably sufficient to permit the service provider to locate the material;
Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and an email address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner or agent authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Submit this information electronically to support@optimallivingdynamics.com

Optimal Living Dynamics Inc. will respond to any DMCA complaints in a timely manner and will remove any material that is found to be a copyright infringement.

Termination

Optimal Living Dynamics Inc. may terminate this agreement for any reason at any time. Optimal Living Dynamics Inc. reserves the right, in its sole discretion, to restrict, suspend, or terminate your access to and use of the product and services, with or without prior notice. Otherwise applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.

Supplemental Terms

In connection with your use of the product and services, you may be asked to consent to policies or terms and conditions in addition to these Terms. Please read these supplemental policies and terms carefully before making any use of such portions of the products or services. Any supplemental terms will not vary or replace these Terms regarding any use of the products and services, unless otherwise expressly stated.

No Waiver

The failure of Optimal Living Dynamics Inc. to enforce any provisions of the Terms or to respond to a breach by you or other parties shall not in any way waive its rights to enforce subsequently any terms or conditions of the Terms or to act with respect with similar breaches.

No Partnership

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Optimal Living Dynamics Inc. as a result of these Terms or your access to and use of the Services.

Entire Agreement

Unless otherwise specified herein, the Terms constitute the entire agreement between you and Optimal Living Dynamics Inc. and govern your use of the Services. If any portion of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

Refund Policy

Last updated April 5, 2021

If you would like to return an item to Optimal Living Dynamics Inc., you must contact us first. Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information is not our responsibility to refund or reship.

If you are unsatisfied for any reason, simply email our customer service at support@optimallivingdynamics.com, return your opened and unopened bottles, and we’ll refund your purchase, minus the cost of opened bottles, shipping/handling fees, and credit card processing fees. A restocking fee of $3.50 is applied to all returned orders. If you would like to receive a refund for any reason whatsoever, all you need to do is return your used and unused bottles to us within 60 days of placing your order. You can contact us and we will provide you with the return address as well as instructions. We will inspect returned products, which usually takes 1-2 business days, and then process your refund. We will refund the amount of the order minus the cost of opened/used bottles and the original shipping and handling fees. Returned product(s) will be fully inspected and evaluated before a refund is issued. Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely. You'll need to use a courier service that requires a signature to ensure that the parcel arrives safely. We cannot refund you for items that are not returned to us or are lost in the mail. The shipping costs to return the product is the responsibility of the buyer. Please note that we do not have a money back guarantee for Optimal Biotics because the nature of the product is non-returnable (bacteria).

If you would like to receive a refund for a purchased red light device or acupressure mat, simply email our customer service at support@optimallivingdynamics.com, return your light device or mat, and we’ll refund your purchase, minus the cost of shipping/handling fees. A restocking fee of $3.50 is applied to all returned orders. For light devices and acupressure mats, you will have to contact us within 7 days of receiving the device and return it within 30 days of your order. Red light devices and acupressure mats must be returned to our manufacturer for proper inspection to ensure the product hasn't been damaged or tampered with. You can contact us and we will provide you with the return address as well as instructions. Our manufacturer will inspect returned products, which usually takes 1-2 business days, and then process your refund. We will refund the amount of the order minus the cost of the original shipping and handling fees. Returned product(s) will be fully inspected and evaluated before a refund is issued. The device or mat must be in its original condition and packaging and include all components and accessories. Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely. If the device or mat is in your possession for more than 7 days, it’s considered used and we cannot issue you a refund or replacement. You'll need to use a courier service that requires a signature to ensure that the parcel arrives safely. We cannot refund you for items that are not returned to us or are lost in the mail. The shipping costs to return the product is the responsibility of the buyer.

This guarantee only applies to your first order. If you’re not satisfied and you return products for a refund, you cannot order them again and expect to get another refund. Before requesting a refund, you must have taken one full bottle of the product as suggested. Only one opened package of any product can be returned. All others of the same product must be in a factory-sealed container to be eligible for a refund. All returned items must be in their original packaging.

We will require the following from you when returning your product(s):

Your full name, address and order number
All used and unused items that were sent to you
Your reason for returning the products
Your shipping/tracking number
You must use a courier service that requires a signature. We recommend asking for a signature at delivery to prove that the parcel arrived safely. We cannot refund you for items that are not returned to us or are lost in the mail.

If you fail to comply with ALL of the above conditions we will not be obliged to give you a refund.

All additional services performed for a Customer or Client will be billed at our company rate of $200 per hour. Customers or Clients who choose to join The Brain Recovery Accelerator Program and authorize Optimal Living Dynamics Inc. to charge their credit card or debit card are subject to a non-refundable onboarding fee of $200 USD. The onboarding fee covers the cost of services rendered to onboard a new Client. This includes setting up the Client's file, preparing and sending the Coaching Service Agreement to the Client, adding the Client to the content portal and members area, among other administrative tasks.

We have a 0% money-back guarantee for the Brain Recovery Accelerator Program.

We have a 0% money-back guarantee for the Brain Hacker’s Toolkit.

We have a 0% money-back guarantee for the Grow Your Brain Mini-Course.

SHIPMENTS

Unfortunately, due to both Customs regulations and shipping costs, Optimal Living Dynamics Inc. is not responsible for reshipping, replacing or refunding orders that are refused, lost, damaged, seized or destroyed by Customs. However, if Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order only if we receive the package back at our fulfillment center and the contents are in an undamaged and resalable condition. The refund will be issued for the cost of the merchandise only; shipping costs cannot be reimbursed. In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost. If Optimal Living Dynamics Inc. is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost. If the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.

Last updated April 5, 2021